This work around is a pain in the backside and has to be repeated after every connection. I can then disconnect the VNC client, which is annoying as this then locks the mac again. I have to connect with VNC, login in, wait for the access agent to 'turn on' and then I can access via the parallels access client. I think I am having a similar issue, if my M1 iMac is in 'sleep' mode (ie locked and the display is off) then access shows my computer as offline. This procedure is consistently repeatable. The spinning spoke-wheel shows it trying to connect, and in about a minute it does properly connect. Request for support has been generated to Parallels, who is investigating.įrom the iPad, I start Access to that remote Mac desktop computer (which is sitting at the MacOS user login screen), watch the iPad as the spinning spoke-wheel spins trying unsuccessfully to connect, tap 'Disconnect', remove the app from the iPad's screen listing suspended apps (a double press of the iPad home button then swipe away the Access icon there), restart Access from the iPad home screen (which forces the app to login to my Parallels account again), then tap the icon for the remote Mac desktop machine. Then the iPad presents a spinning-spoke wheel on black background, and never connects. Access on iPad is set to request Mac username and password, which it does. In Sys Prefs the Mac is set to restart on power outage, which it does, and sits at user login screen (there are multiple user accounts on this Mac). Parallels Access on iPad does not connect if Mac has had a power outage.

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